The Analysis Phase is comprised of the following activities:

• Meet with key stakeholders to set vision
• Include usability tasks in the project plan
• Assemble a multidisciplinary team to ensure complete expertise
• Develop usability goals and objectives
• Conduct field studies
• Look at competitive products
• Create user profiles
• Develop a task analysis
• Document user scenarios
• Document user performance requirements

Our process bases its inquiry and design approach around the following questions: What is important to users? How do they currently do their tasks? What works well, and what doesn't?